Episode 34

March 30th, 2022|

This week on GuestX, we sat down with Madison Rifkin, the CEO, and Founder of Mount. Mount improves the guest experience by enabling property managers to rent amenities already present in the home, such as bikes, scooters...

Episode 33

March 23rd, 2022|

It’s all about guest experience at Villas of Distinction. Matt and Brian caught up with Steve Lassman, the vice president of Villa Product and Agency Relations for World Travel Holdings’ luxury villa division. Steve explains their guest-first approach...

Episode 32

March 16th, 2022|

Chip Conley, the founder of Joie de Vivre, and NYT best-selling author has one of the most fascinating entrepreneurial journeys we’ve heard on GuestX. From founding his own boutique hotel empire to working with Airbnb from the very beginning...

Episode 31

March 9th, 2022|

Creating an experience for your customers isn’t a simple task. The guest experience goes beyond the onsite experience – it starts with the guest’s first touch point with your brand. In this week’s episode, we’re joined by Tom Kenyon...

GuestX Podcast Recap: The First 80 Episodes

March 2nd, 2022|

Co-hosts Matt and Brian sit down and reflect on the first nine months of the GuestX Podcast. Reviewing the variety of guests they’ve interviewed and the most important topics discussed on the show...

Episode 30

February 23rd, 2022|

Loma Homes’ Co-Founder, Jeff Brown, joins us this week to share how he and his team is taking a unique position in the industry. They create immersive experiences for their guests through themed vacation homes...

Episode 29

February 16th, 2022|

This week, Matt and Brian met up with Jaclyn Riley, the global director of marketing and communications at Club Quarters Hotels. Jaclyn draws from her knowledge of the global hospitality marketing field to explain the nuances of scaling a brand

Episode 28

February 9th, 2022|

This week on GuestX, we spoke with Mark Levy, a veteran in the employee experience segment and the former Global Head of Employee Experience at Airbnb. Mark draws on the variety of experiences he’s had throughout his career...

Episode 27

February 2nd, 2022|

Matt and Brian met up with Mike Harrington, the CEO and owner of Carolina Retreats and the former president of VRMA. Mike explains how he got his start in the industry and how it has changed since that time...

Episode 26

January 26th, 2022|

GuestX sat down with Dennis Goedheid, the Founder and CEO of Casiola Vacation Homes and Guestor. Dennis takes us through his early days of property management and how Casiola came to be. Dennis explains Casiola’s branding...

Episode 25

January 19th, 2022|

Matt and Brian sat down with industry veteran and travel enthusiast Djuan Rivers, the former VP of Disney’s Animal Kingdom. Djuan shares his knowledge from his vast experience in the hospitality industry...

Episode 24

January 12th, 2022|

GuestX sits down with Chris Maughan, CEO and co-founder of I-PRAC, a global accreditation platform for short-term rental companies. Chris shares how I-PRAC came to be when he met a family who booked a vacation rental that didn’t exist...

Go to Top