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Episode 45


Louise Brace, the owner of Rental Tonic joins us on GuestX this week. Louise is a dedicated copywriter and digital marketing strategist who has been writing for the hospitality industry for over 10 years. As a lover of travel herself, Louise shares her passion...

Episode 452022-06-29T13:24:28+00:00

Episode 44 Part 2


John Suzuki of Vrbo pivots the conversation and dives deep into data and how to utilize it correctly in a way that is understood. John highlights important applications of data, such as pricing and revenue management. He also gives us his insights...

Episode 44 Part 22022-06-23T13:08:58+00:00

Episode 44 Part 1


We sat down with industry veteran John Suzuki, Vrbo’s Global Evangelist and Ombudsman. John has been educating and inspiring the vacation rental and travel communities for 18 years. John has a real passion for hospitality...

Episode 44 Part 12022-06-15T13:42:48+00:00

Episode 43


Tim Murphy, the CEO of Boomers Parks joins us this week on GuestX. Tim shares his knowledge from his experience in the hospitality and family entertainment industry. Tim stresses the importance of quality service and conditions...

Episode 432022-06-27T15:25:47+00:00

Episode 42


In this week’s episode, we sat down with Steve Schwab, the CEO and Founder of Casago. Steve is an industry veteran, and explains how a franchise model can turn a property manager into a local hero with the enterprising tools...

Episode 422022-06-01T13:03:58+00:00

Episode 41


Josh Liebman, the new Guest Experience Evangelist for ROLLER Software, shares his passion and keen insight for all things guest experience on this week’s podcast. Josh has extensive experience in the tours and attraction industry...

Episode 412022-05-18T12:58:32+00:00

Episode 40


In this week’s episode, Matt and Brian chat with VTrips Founder and CEO Steve Milo about the hospitality industry, business development, and his advocacy efforts for fair regulation locally and through VRMA. Steve is an entrepreneur...

Episode 402022-05-12T18:41:48+00:00

Episode 39


Graham Donoghue, CEO of Sykes Holiday Cottages, joins Matt and Brian this week on GuestX. Graham’s impressive resume includes product innovation, technology, and digital transformation across a wide range of industries...

Episode 392022-05-12T18:43:14+00:00

Episode 38


This week we welcomed Sarah Taveprungsenukul, the co-founder of youtip, back to the podcast. We spoke with Sarah during the 2021 Phocuswright Conference, where youtip was awarded Most Innovative Startup of the Year...

Episode 382022-05-12T18:44:45+00:00

Episode 37


He shares the origin and restoration story of Casal dei Fichi, located in beautiful Le Marche, Italy, and how they embrace sustainability and inspire guests to do the same after their trip. Bob and his team are also creating a more personal...

Episode 372022-05-12T18:45:26+00:00
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